jili 328 Privacy Policy — How Your Personal Data Is Collected, Used, and Protected on Our Platform

When you register an account on jili 328, we collect personal information that is necessary to create and manage your account, verify your identity, and comply with applicable Philippine regulations. This includes your full name, date of birth, residential address, email address, and mobile number. When you make deposits or withdrawals, we also collect payment-related information such as your e-wallet account details or bank reference numbers, which are used solely to process your transactions securely. We may additionally collect a government-issued identification document when required for identity verification or when processing withdrawal requests above certain thresholds. Beyond registration and payment data, we automatically collect certain technical information when you use our platform, including your device type, operating system, browser type, IP address, and session activity logs, which help us maintain platform security and improve your overall experience. All information collected is limited to what is genuinely necessary for the purposes described in this policy, and we do not collect sensitive personal data beyond what is required by law or platform operations.

The personal information we collect is used primarily to operate and maintain your jili 328 account, process your deposits and withdrawals in Philippine pesos, and deliver the sports betting and casino-style entertainment services you have signed up for. We also use your information to verify your identity and age in accordance with our responsible gaming obligations and applicable Philippine law, ensuring that our platform remains a safe and compliant environment for all eligible players. Your contact details may be used to send you important account notifications, security alerts, and updates about changes to our platform policies — these communications are operational in nature and cannot be opted out of while your account remains active. Where you have given your consent, we may also use your contact information to send you promotional offers, bonus announcements, and personalised recommendations based on your activity on the platform; you may withdraw this consent at any time by updating your communication preferences in your account settings. We use technical and behavioural data collected during your sessions to detect and prevent fraud, identify unusual account activity, and continuously improve the performance and security of our mobile platform for players across the Philippines. Your data is never used to make fully automated decisions that produce significant legal effects without human oversight, and we do not engage in profiling for purposes unrelated to platform security and personalisation.

jili 328 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes, and we never will. We may share your information with carefully selected third-party service providers who assist us in operating the platform, including payment processors, identity verification services, fraud detection providers, and cloud infrastructure partners — all of whom are contractually bound to handle your data securely and only for the specific purposes we have authorised. In certain circumstances, we may be required to disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines where we are legally obligated to do so, such as in response to a valid court order or regulatory investigation. If jili 328 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction, subject to the same privacy protections described in this policy. We will never share your data with third parties for their own independent marketing purposes, and any third-party partners we work with are subject to strict data processing agreements that limit how they may use the information we provide to them.

We implement a range of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using industry-standard protocols, and sensitive account information is stored in secured, access-controlled environments with strict internal access policies. Our security team monitors platform activity continuously for signs of suspicious behaviour, and we conduct regular security assessments to identify and address potential vulnerabilities before they can be exploited. You also play an important role in keeping your account secure — we strongly recommend that you use a strong, unique password for your jili 328 account, enable any available two-factor authentication options, and never share your login credentials with anyone. If you suspect that your account has been accessed without your authorisation, please contact our support team immediately at support at jili328.app so we can take prompt action to protect your account. While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security, and we encourage all players to remain vigilant about their own digital security practices.

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in order to fulfil our legal, regulatory, and operational obligations. Under applicable Philippine regulations, we are required to retain certain account and transaction records for a minimum period following account closure, and we will comply with these requirements in full. Once the applicable retention period has expired and there is no longer a legitimate legal or operational basis for retaining your data, we will securely delete or anonymise your personal information in accordance with our internal data lifecycle procedures. If you close your account, we will cease using your data for marketing or personalisation purposes immediately, though operational and compliance-related records will be retained for the legally required period. You may request information about the specific retention periods applicable to your data by contacting our support team, and we will respond to such requests in a timely manner consistent with our obligations under Philippine data protection law.

As a player based in the Philippines, you have a number of rights in relation to the personal information we hold about you, in accordance with the Data Privacy Act of 2012 and its implementing rules and regulations. You have the right to request access to the personal data we hold about you, to request correction of any inaccurate or incomplete information, and to request the deletion of your data where there is no longer a legitimate basis for us to retain it. You also have the right to object to certain types of processing, to withdraw your consent to marketing communications at any time, and to lodge a complaint with the National Privacy Commission if you believe your data rights have been violated. To exercise any of these rights, please contact our support team at support at jili328.app with your request, and we will respond within the timeframe required by applicable law. We are committed to handling all data rights requests fairly, transparently, and without undue delay, and we will never penalise you for exercising your rights under Philippine data protection legislation.